Signing In

Signing in

info

An internet connection is required to use Cavalry for the first time.

The first time Cavalry is launched, a sign in window will appear. Click Sign in with Canva and then follow the instructions to sign in. If you do not already have a Canva account you will be guided through creating one.

If required, network communications can be sent via a proxy server.

Signing Out

Go Help > Sign Out... to sign out of Cavalry and open the Sign In window.

Troubleshooting

Please check the following if you experience any issues when signing in to Cavalry:

• Confirm your machine meets the minimum requirements.
• Confirm you have a working network connection to the internet.
• Confirm you do not have a firewall or proxy server running on your network. This is more common in corporate environments. If you do, please see Proxy Server.
• Confirm there are no security systems on your machine imposed by you or your employer that may be preventing communicating with the licence server or writing credentials to the file system. If the latter is true you may see the following message when attempting to sign in – please contact your IT department if this occurs to unblock the process.
  • macOS Unable to save credentials to disk. Please check you have permission to write to the Keychain.
  • Windows Unable to save licence to disk. Please check you have permission to write to the AppData folder.

Deleting credentials

If none of the steps above resolve the issue, it's possible that the licence has been corrupted. To delete any authentication information follow the steps below:

Windows

1. Close Cavalry.
2. Go to: C:\Users\<USER>\AppData\Roaming\Cavalry\pdata (AppData is a hidden folder so check 'Hidden Items' in the View options for Explorer).
3. Delete the entire contents of that folder (cavalry-auth, cavalry-last-email, cavalry-licence, cavalry-web-proxy).
4. Open Cavalry.
5. Sign in.

macOS

1. Close Cavalry.
2. Open Applications/Utilities/Keychain Access.
3. Search for "app.cavalry".
4. Delete the keychains that are found (there should be 4 of them).
5. Open Cavalry.
6. Sign in.

If any of the files are missing, this may indicate some other process is blocking Cavalry from writing to your file system.

Contact Support

If you continue to experience issues then please email support from the email address your account is associated with and include the following information:

• Let us know if you have ever signed in successfully before. If yes, is this the same machine?
• Any error messages displayed in the Message Bar (and/or Cmd Prompt on Windows) when the sign in attempt fails.
• Open Help > System Diagnostics, click Copy to Clipboard and paste the clipboard into the email.